Privacy policy

This Privacy Policy describes how PilavTour (“we,” “us,” “our”) collects, uses, and shares your personal information when you visit pilavtour.uz, contact us, or make an inquiry or booking for one of our tours. We respect your privacy and aim to be clear about how your information is handled.

Who we are

PilavTour is a tour marketing and booking-coordination business registered in Tashkent, Uzbekistan. We act as a commissioned agent for a licensed Uzbekistan tour operator (our “DMC partner”), who is the principal provider of tour services. You can reach us at hello@pilavtour.uz.

What information we collect

When you use our website or contact us, we may collect:

• Information you provide directly: Your name, email address, phone number, country of residence, travel dates, number of travelers, dietary or accessibility requirements, and any other details you share in your inquiry.
• Technical information: Your IP address, browser type, device type, and the pages you visit on our site. We use this to keep the site working and to detect abuse.
• Marketing source information: If you arrive via a marketing link, we may record which campaign brought you to us, so we know which content is useful.

How we use it

• To respond to your inquiry and prepare a tour proposal.
• To forward booking details to our DMC partner so they can prepare the tour, issue invoices, and arrange ground services.
• To send you trip-related communications (confirmations, pre-trip information, follow-ups).
• To improve our website and content — we look at aggregated statistics about which pages help travelers and which don't.
• To prevent fraud, spam, and abuse.

We do not sell your personal information to anyone. We do not use your information for unrelated marketing without your consent.

Who we share it with

• Our DMC partner — to execute your tour. They are bound by contract to use your information solely for tour fulfillment and not for separate marketing.
• Service providers we depend on to run our business, including Supabase (data hosting, EU), Vercel (website hosting), Cloudflare (DNS and email routing), Resend (transactional email), and Telegram (internal notifications). Each handles data under their own published privacy practices.
• Authorities if legally required (court order, tax investigation, fraud prevention).

Your rights (GDPR & similar)

If you are located in the European Union, the United Kingdom, California, or another jurisdiction with strong data-protection laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data (when no legal obligation requires us to keep it)
• Receive a copy of your data in a portable format
• Object to certain processing
• Withdraw consent at any time

To exercise any of these rights, email hello@pilavtour.uz. We'll respond within 30 days.

How long we keep your data

Inquiry data is kept for up to 24 months in case you re-engage. Booking and tour-related data is kept for 7 years to comply with Uzbekistan tax and accounting law, then deleted. Technical logs are kept for up to 90 days.

Cookies

Our site uses a minimal set of cookies necessary for the site to function (e.g., language preference). We do not currently use third-party tracking or advertising cookies. If we add analytics in the future, we'll update this policy and ask for your consent where required by law.

Children

Our services are intended for adults. We don't knowingly collect personal information from anyone under 16. Travelers under 18 are welcome on tours, but inquiries and bookings must be made by an adult parent or guardian.

Changes to this policy

We may update this policy as our business or applicable laws change. Material changes will be highlighted at the top of this page, and we'll update the “Last updated” date below.

Contact

For any privacy-related question, email hello@pilavtour.uz. We read every message.

Last updated: May 29, 2026. See also our Cancellation policy and FAQ.